FAQs

Orders & Shipping:

How can I place an order on Hawa Beauty?

To place an order, browse our products, add your desired items to your cart, and proceed to checkout. You’ll need to enter your shipping and payment details to complete your order. Once placed, you’ll receive an email confirmation with your order details.

Do you offer international shipping?

Currently, we only ship within the United States. We are working on expanding our shipping options and hope to offer international shipping in the near future.

How long does shipping take?

Standard shipping typically takes 5-7 business days. We also offer express shipping, which arrives within 2-3 business days. Shipping times may vary depending on your location and any current promotions or holiday periods.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use this number on our website’s Order Tracking page to view the latest updates on your package’s delivery status.

Returns & Refunds:

What is your return policy?

We accept returns within 30 days of purchase for items that are unopened, unused, and in their original packaging. If you would like to initiate a return, please contact our support team at support@hawa-beauty.com.

How long does it take to receive a refund?

Once we receive and process your returned items, refunds are typically issued within 5-7 business days. Please note that it may take additional time for the refund to appear on your original payment method, depending on your bank or card issuer.

Can I exchange an item?

At this time, we do not offer direct exchanges. If you would like a different item, we recommend returning your original purchase for a refund and placing a new order.

Product Information:

Are your products cruelty-free?

Yes! At Hawa Beauty, we are committed to offering cruelty-free products. None of our products or ingredients are tested on animals, and we partner with brands that share our values in ethical practices.

How can I find the right products for my skin type?

We offer detailed product descriptions, including the recommended skin types for each product. You can also reach out to our customer support team for personalized recommendations.

Are your products safe for sensitive skin?

Many of our products are formulated to be gentle on sensitive skin. For individuals with specific sensitivities, we recommend performing a patch test before full application. Our support team is also available to help you select products that best suit your skin’s needs.

Payments & Promotions:

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted to protect your personal information.

How can I apply a discount code to my order?

You can apply your discount code at checkout. Simply enter the code in the "Discount Code" box and click "Apply." The discount will be reflected in your order total.

Can I use multiple discount codes on one order?

Only one discount code can be applied per order. Be sure to choose the one that offers the best savings for your purchase.

Account Information:

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders, save your favorite products, and enjoy faster checkout in the future.

How can I reset my password?

To reset your password, go to the Login page, select "Forgot Password," and follow the instructions. You’ll receive an email with a link to reset your password.

Contact Us:

How can I contact customer support?

Our support team is available via email at support@hawa-beauty.com and by phone at ( Number ) from Monday to Friday, 9:00 AM - 6:00 PM (EST). We’re here to help!